Industry's #1 Digital Customer Experience Platform

Powered by SmartiX - AI / ML + Analytics Platform

Utility Achieves Adoption at Scale with a 5-Star App Rating

Join the League of such 470+ Digitally Advanced Energy and Water Providers

SmartCX^TM

SmartCX^TM is the #1 digital customer experience platform for energy, water & gas providers, worldwide, that harnesses the power of digital to better address customer needs and build future-ready businesses.

Digital Self-Service

Single integrated digital platform, accessible through an online portal and native mobile apps

Multi-Channel Communication

24*7 digital connectivity for personalized & proactive communication

AI / ML enabled Customer Behavioral Analytics

Intelligent and powerful customer insights with predictive analytics

Seamless Customer Journeys

360-degree visibility of customer interactions throughout the customer journey

Digital Customer Engagement

Customers one-stop location for online account management, billing and payments, start and stop services, saving programs, and smart home management.

Account Management
Customer Service Management
Billing & Payments
Outage Management
Communication Preferences
Energy and Water Saving Programs

Energy Efficiency & Water Conservation

Simple and intuitive ways to monitor electric, water and gas usage to make informed decisions. Enrollment in personalized saving programs & rebates to reduce usage.

Program Enrollment
Energy and Water Saving
AI Behavioral Reports
Usage Tracking and Comparison
Energy Disaggregation
Demand Side Management
Digital Marketplace
Audits and Home Energy Reports

Multiple Billing and Payment Options

Analyze bills, compare rates, register queries, make secure payments, and manage all other billing and payment functions, online.

Real Time Payment Processing
On Demand Secure Payments
Pay as you Go
Paperless Billing
Bill History
Payment Locations
Online Bill Presentment
Multiple Payment Channels

Outage Management

Report outages with a single click and get a view of all the current and planned outages in an area.

Outage Management
Report an Outage
Outage Maps
Outage Restoration Updates
Outage Alerts
Proactive customer communication

Customer Communication and Experience

Real-time and bidirectional communication across multiple touchpoints with a robust notification center for a seamless user experience.

Notifications and Alerts
Email, Text, IVR, Phone
Mobile Push Notifications
Smart AI Chatbots
Personalized Communication
Live Agents and Virtual Assistants
Omnichannel Customer Experience

EV Adoption and Management

Educate customers to actively adopt Electric Vehicles, champion positive change, embrace energy efficient lifestyle and take the eMobility plunge

Digital Self service
EV Charging
TOU Rates
Proactive Charging Alerts
Locate Charging Stations
Easy and Secure Payments

The SmartCX^TM Advantage

Deliver superior CX and future-ready growth with the #1 platform trusted by hundreds of global utilities.

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Drive Personalized User Experiences

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Enhance safety, compliance, and deliver impactful training

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Reduce Call Volume and Customer Care Expense

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Reduce Cost-to-Serve

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Increase Customer Savings

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Improve Customer Adoption

4.8

Out of 5 100K + Ratings