Smart Service Management for Unmatched Utility Service Excellence

SEW's AI-powered platform connects customers, agents, and field teams to modernize utility service and improve customer satisfaction.

8 Reasons to Adopt
SEW’s Smart Service Management Platform

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Empowering customers with 24x7 Digital Self-Service

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100% Adherence to Compliance Processes

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Digital Service Management for Multiple Customer Segments

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Native Mobile Experience with Connected Customer & Workforce

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Providing 360-degree Customer Service Across Multiple Devices & Channels

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Deeper Analytics and Service Capabilities Powered By AI/ML

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Automated Customer Service Interactions with Pre-built Notifications

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Complete Case Management of Service Requests from Customers to Agents to Field Workers

Intelligent Customer Service

Delivering Meaningful and Personal Customer Experiences

Deliver 24x7 self-service, real-time updates, and seamless one-click service with personalized multichannel communication.

24/7 self-service to boost satisfaction and cut costs
One-click service start, stop, transfer, or renew
Real-time updates via text, email, IVR, push, chatbot, or agent
Track field workers and request status instantly
Streamline operations for seamless, efficient service

Customer 360

Crafting Superior Customer Agent Experiences with AI

AI-powered Smart Service Management connects agents, customers, and field teams, delivering actionable insights and exceptional utility service with greater efficiency.

AI-driven 360° customer insights for personalized service
Multichannel requests and end-to-end case management
Real-time case tracking for efficient service
Connect agents with field workers for faster resolution
Prioritize requests and generate work orders efficiently

End-to-End Field Service Management

Connecting Customers & Field Teams with AI-Powered Digital Experiences

Our AI-powered platform connects customers, agents, and field teams, optimizing operations and elevating service satisfaction.

Access customer documents and training in real time
Optimize field operations with route planning and location
Analyze inspections and maintenance for proactive service
Automate document workflows with intelligent data capture
Streamline meter management for accurate billing

AI Analytics

AI-Powered Analytics for Intelligent Service

Our AI-powered platform turns data into actionable insights, helping utilities optimize service, make smarter decisions, and elevate customer experiences.

AI/ML analytics for performance and communication
Enhance service with customer insights
Dashboards to track metrics and maximize data
Customer segmentation for targeted, personalized service
AI-driven journeys to guide decisions and enhance service

Transforming Digital CX with the #1 Platform at a
Leading US Municipal Gas Utility

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The SEW Advantage

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#1 Digital Self-Service Platform

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Up To 40% Customer Bill Savings

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Best-in-Class In-Built Integrations

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Up to 90% Increase in Customer Adoption

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Promote Energy Efficiency and Water Conservation

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Omnichannel and Personalized Customer Communication

FAQs

Digital customer service in utilities involves using digital technologies to enhance how utility companies interact with their customers. By offering intuitive online platforms and mobile apps, utilities empower customers to manage their accounts, monitor usage, and resolve issues at their convenience. Automation through AI and chatbots ensures swift responses to inquiries and efficient handling of service requests, reducing wait times and enhancing overall satisfaction.

A smart service platform can streamline operations, enhance customer engagement through personalized interactions, and optimize resource allocation, fostering sustainable practices, ultimately driving efficiency and customer satisfaction to new heights.

The Smart Service Management platform empowers agents with a holistic 360-degree view of the customer, encompassing their user journey and touchpoints. This includes recent communications, ongoing cases, meter readings, billing history, switching requests, and more. With seamless navigation across communication channels and real-time data utilization, customer service representatives and agents are enabled to orchestrate personalized interactions and anticipate customer needs, fostering a collaborative environment for delivering exceptional service.

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