Connecting Utilities, Customers, and Agents with SmartCRM

Redefining Utility Operations and Improving Customer Service

SEW’s SmartCRM empowers energy, water, and gas providers with AI insights, seamless integration, and scalable tools to streamline operations, enhance experiences, and optimize engagement.

What Makes SmartCRM Unique

Unified Customer Experience

Empower Personalized Engagement and Seamless Service

Our AI-powered SmartCRM gives agents a unified workspace with a 360° customer view, delivering the insights needed to provide fast, personalized, and informed service.

Access a complete 360° customer view
Connect data sources for personalized insights
Use AI dashboards to streamline cases and workforce
Deliver targeted solutions and campaigns
Automate follow-ups, surveys, and routine tasks

Unified Agent Experience

Power Agents with Comprehensive 360° Insights

Our AI-powered analytics deliver intuitive dashboards that help utilities track performance, understand impact, and make smarter, data-driven decisions.

Gain a 360° view of customer interactions in one dashboard
Monitor performance in real time and spot improvements
Analyze behavior across channels to tailor interactions
Segment customers and deliver targeted marketing
Use historical data to resolve issues faster

Unified Operations

Streamlined Processes for Customer Workforce Experiences

SmartCRM unifies customer interactions, using real-time data and AI to deliver personalized, proactive service and drive digital engagement.

Deliver personalized service to boost customer satisfaction
Use omnichannel communication for quick, real-time updates
Tailor interactions for all customer segments
Provide energy-saving recommendations from usage patterns
Ensure smooth adoption with seamless integrations

Solving for Customer Engagement

Solving for Customer Engagement - How NiSource is Leveraging Digital Self-Service & Humanized AI Platforms by SEW

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The SEW Advantage

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#1 Digital Self-Service Platform

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Up To 40% Customer Bill Savings

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Best-in-Class In-Built Integrations

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Up to 90% Increase in Customer Adoption

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Promote Energy Efficiency and Water Conservation

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Omnichannel and Personalized Customer Communication

FAQs

Vertical-specific AI refers to AI specifically trained on certain industry use cases (in this case, the utility industry) to provide highly specialized, context-aware insights and solutions tailored to address industry-specific challenges.

Customer Relationship Management (CRM) is a technology used to manage and analyze customer interactions and data throughout the customer lifecycle. For utilities, it means unifying customer service, assets, field workers, marketing campaigns, and more.

Customer-360 provides a comprehensive view of each customer by consolidating data from various sources into a single profile. This holistic perspective allows utilities to understand customer behavior, preferences, and interactions, enabling more personalized engagement.

Helping Our Customers Achieve their Goals

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